Terms & Conditions

DEAR USER:

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User", "Customer" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean “Shamiana Live”.

If you use any of the services of the Website, its features and tools, you will be subject to the guidelines, terms and agreements applicable to the Website. By the mere use of the Website, you shall be contracting with “Shamiana Live”. These terms and conditions constitute binding obligations between you and us.

Services Offered

Shamiana Live is an online womens clothing store. Users can make a purchase from the website. Upon placing an order, we shall ship the product to you and be entitled to its payment for the services.

Account and Registration

We will protect Your Information in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your account and password, for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by email - customercare@shamiana.live immediately. If we have a reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to “Shamiana Live”.

Product Availability

Please note that, we try to keep our online stock figures updated, this being a manual process, is error-prone and thus, it may happen that our online software system may accept an order for an item that we may not have in stock. Under such a situation, the best we would offer is to refund the customer’s money back. “Shamiana Live” undertakes no responsibility for any loss, financial or otherwise, incurred by the customer due to such incident. No interest or any other charges will be paid to the customer for their effort and / or cost in originally transferring the funds to us or for the time duration that the funds lie with us.

Product Pricing

While, we use our best efforts in ensuring that all products are accurately priced, it might sometime happen that the price being displayed and the product being paid for was erroneously priced. If such a case happens, WE will not be under an obligation to sell the product at the wrongly typed or maintained price. Under such a situation, the best we would offer is to refund the customer’s money back. We undertakes no responsibility for any loss, financial or otherwise, incurred by the customer due to such incident. No interest or any other charges will be paid to the customer for their effort and / or cost in originally transferring the funds to us or for the time duration that the funds lie with us.

Cancellation by US

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on product available for purchase, inaccuracies or errors in product or pricing information, or problems identified by us. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have made payment for the same, the said amount will be reversed back to the account from which payment was made.

Cancellation by YOU

In case we receive a cancellation notice from you and the order has not been shipped by us, we shall cancel the order and refund the entire amount, in case payment has already been made. The orders that have already been shipped by us will not be cancelled.

Final and Binding Decision

Any decision taken by us in respect of cancellation of an order shall be final and binding on you. You hereby agree to not dispute the decision made by us and accept the decision regarding such cancellation.

Credit/Debit card details

We believe that the Debit/Credit card details provided by you to get the services from website will be correct and accurate and you will not provide any card details which are legally not owned by you. We will not utilize the information provided by you and will not be shared by the website with any of the third parties unless required for fraud verification or by law, regulation or court order. We will not be liable for any Debit/Credit card fraud.

Fraudulent/Declined Transactions

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, We reserves the right to cancel all past, pending and future orders without any liability.

Modification of Terms & Conditions of Service

We can at any time modify the Terms of Use without any prior notification being provided to you. You can access the latest version of the Terms of Use at any given time on the Website. You should regularly review the Terms of Use on the Website. In the event the modified Terms of Use are not acceptable to you, you can discontinue using the service. However, if you are continuing to use the service you will be deemed to have agreed to accept and abide by the modified Terms of Use of this Website.

We are Shamiana Live, a online women's clothing store. In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Collection of Personally Identifiable Information and other Information

If you browse through this site without providing us with any personal information, we will gather some information via Google Analytics, Facebook pixel such as about your visit, type of browser and operating system used, date and time you access our site, pages you visit, and if you linked to our website from another website, the address of that website etc.

There will be times, such as when you fill out our Registration form, when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, address, e-mail address, telephone number.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.

Sharing of your Personal Information

Under no circumstances do we rent, trade or share the personally identifiable information that we have collected from you, with any other company for their marketing purposes, without your consent. We reserve the right to communicate Your Information to any third party that makes a legally-compliant request for its disclosure. However, we will not disclose your name, address and other information which identifies you personally to any third party without your consent. We reserve the right to collect general demographic and other anonymous information that does not personally identify you. This information is not associated with your personally identifiable information and cannot be linked to you personally.

We use third-party service providers to serve advertisements on our behalf across the internet and sometimes on this website. They may collect anonymous information about your visits to our website, and your interaction with our products and services. No personally identifiable information is collected or used in this process. Such as name, address, e-mail address, telephone number.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites.

Security

We safeguard your privacy using known security standards and procedures and comply with applicable privacy laws.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you still have any query about our privacy policy kindly drop us an email at mail@shamiana.live, we will reply you within 1-2 working days.

Product Disclaimer

The details of the products or product specifications (weight, colour, handwork details, size, etc.) as shown on our website are only approximate values.

While “Shamiana Live” shall endeavour to ensure the accuracy of order of the products, there may be slightly variations in colour of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons.

Fabric, color and Zari are not guaranteed. Outfits must be kept away from harsh chemicals, sprays, perfumes and deodorants.

A customer must place an order keeping in mind that minor variation may occur in colour, weight, handwork, size, etc. as seen on the website against the actual product received.

“Shamiana Live” believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.

Return Policy

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9933190147 or email us at mail@shamiana.live mentioning your Order ID. We will personally ensure that a brand new replacement (if available) is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

Guidelines on Returns

Exchange doesn't require any reason like DAMAGE/WRONG COLOUR/WRONG PRODUCT. We exchange (if available) without reason. Customer needs to bear exchange shipping charge (Rs 100 to Rs 250) in case the delivered item is correct and not damaged.

In case of receipt of product in damaged condition or, with manufacturing defect or a wrong item has been received, kindly mail us - mail@shamiana.live within 24 hours of receipt of item.

It's very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us otherwise no credit or replacement shall be given on such cases.

Always mention the issues associated with a single order delivery or a package delivery at the same time.

Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.

At any circumstances, the amount of the item will be refunded only and not the shipping amount.

Do return within 7 working days. Always return with original packing & original condition (no altered, washed, worn and used items). Always include a copy of the original invoice you received from us.

The garment or garments you return, will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.

Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damadge happens in transit or the package doesn't get delivered to us, then we are sorry to say that we cannot help you.

Mark the items as defective returns and not for sale by declaring a low value.

Exchange of discounted items are possible only if you have received a wrong item.

Special Cases

If it is found that delivered item was damaged intentionally for raising refund or exchange issue - the organization will not be liable to exchange the item.

“Shamiana Live” reserves the right to refuse fulfilling / cancel repeat COD orders from customers who have previously refused to take delivery of COD orders placed by them on our website. Such customers can going forward only purchase using Pre-paid options i.e. card, net banking, etc.

Refund

A purchased product is normally not be refundable. But if some issues like manufacturing defects or damages, wrong product arises then just drop an email to us at mail@shamiana.live or feel free call us at 9933190147 with your order no. and product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount. After receiving back the product at our warehouse we assure you that we will initiate the refund of your money within 7 business days. The refund amount will be credited back as per the banking guidelines of your bank account.

Color and Description Disclaimer

We do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received.

We committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

IMPORTANT

★ Free COD only within Siliguri and suburbs for Orders above Rs 2000 Only.

★ Free shipping for all online payments across India.

★ COD charge - Rs 100/-

★ The charges will be added manually along with your bill total.

How long does it take for an order to arrive?

Orders are dispatched within 7 to15 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 15 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

⚠ Please Note

Online sale not available right now. This site is only for display purpose. You can directly buy from our retail outlet.

Address:

H/824/1/N, Biswajit Bhawan, Ramkrishna Road, Ashram Para, Siliguri, West Bengal, India 734001